By creating an account on Access.al or using our services, you confirm that you have read, understood and agree to be legally bound by these Terms of Service ("Terms"), as well as our Privacy Policy.
If you do not agree with any part of the Terms, you must not create an account or use the service.
We may update the Terms from time to time. Material changes will be notified via email and in-app banner at least 30 days before they take effect. Continued use after the effective date is deemed acceptance.
Access.al is a multi-tenant SaaS platform for the hospitality business (restaurants, bars, hotels, beach clubs, delivery). Available features depend on the subscription plan you have chosen (Trial, Standard, Pro, Enterprise).
We target a service availability level (SLA) of 99.5% monthly uptime. This is a goal, NOT a binding guarantee — maintenance windows, security updates, or force majeure are not subject to SLA.
Service features may change, be added, or be removed with prior notice. We do not guarantee continued availability of any specific feature except the core ones (order processing, account management).
To use the service, you must be 18 years of age or older, or represent a legal business with authority to enter contracts on its behalf.
You are responsible for safeguarding your account credentials (email, password, 2FA backup codes). Sharing credentials with third parties is prohibited. Any action taken with your credentials is deemed authorized by you.
A single individual may own multiple businesses (multi-tenant ownership). Switching between owned businesses is performed via the management panel.
Staff (waiter, bar, kitchen, cashier, etc.) receive separate accounts from your owner account. You are responsible for role separation and access revocation when staff leave.
Payments are processed exclusively by Stripe Inc. We do not see, store, or directly process your card data. All services are subject to the Stripe Services Agreement.
Billing is monthly or annual, per chosen plan. The subscription auto-renews on the expiration date unless you cancel beforehand. Prices are displayed in the billing panel and may change with 30-day prior notice.
Refunds: EU consumers have the right of Withdrawal within 14 days per Directive 2011/83/EU (Right of Withdrawal). For B2B businesses, refunds are not guaranteed — assessed case by case.
Failed payment: you have a 7-day grace period to update your payment method. After grace, the account is suspended until resolved. Data is retained for 30 days before final anonymization (only if the account is not recovered).
Cancellation: you may cancel the subscription at any time via /manager/settings-pages/account-deletion. Cancellation is effective immediately; there is no pro-rated refund for the unused period.
Your business data (menu, prices, orders, customers, invoices) is your property. We only process it as a "data processor" per the Privacy Policy.
You are solely responsible for the accuracy, legality, and respect of third-party copyrights for content you upload (product photos, logos, descriptions). No content that violates Albanian law, others' IP, or commercial norms is allowed.
By uploading content, you grant us a non-exclusive, limited license (only for service delivery) to process and display this content within the platform. The license terminates automatically upon account deletion.
We reserve the right to remove content reported as infringing (DMCA-style takedown) after verification. The claimant's notification is sent to info@access.al.
The Access.al software, UI design, branding (logo, name, slogan), technical documentation and any similar material are the exclusive property of Access.al or our licensors. Protected by the copyright and trademark law of the Republic of Albania.
Prohibited: (a) reverse engineering, decompilation, disassembly; (b) copying, distribution, or resale of the software; (c) creating derivative services based on our code; (d) removal of copyright or trademark notices.
Your business data remains your property — this IP clause applies only to the Access.al platform.
The service is provided "AS IS" and "AS AVAILABLE" without any express or implied warranty. We do not warrant: (a) that the service will meet your specific requirements; (b) that it will be uninterrupted, secure, or error-free; (c) that the results obtained will be accurate or reliable.
To the extent permitted by law, we disclaim all implied warranties, including but not limited to: warranty of merchantability, fitness for a particular purpose, and non-infringement.
Use of the service is at your own risk. We are not responsible for data loss if you do not take periodic backups (data export available at /manager/settings-pages/data-export).
To the extent permitted by law, Access.al and our partners are not liable for: (a) loss of profits or revenue; (b) loss of data or business value; (c) indirect, special, incidental, or consequential damages; (d) service interruptions due to failure of Stripe, Hostinger, or any other third-party processor.
Our total aggregate liability for any claim arising from these Terms or the service is limited to the amount of fees paid by you during the 12 months prior to the incident.
Force majeure: we are not liable for failures arising from events beyond our reasonable control — natural disasters, war, massive cyberattacks, ISP internet outages, regulatory changes.
By you: you may terminate your account at any time via /manager/settings-pages/account-deletion. The 30-day grace period (per Sprint 4B R3) gives you a chance to recover if you change your mind.
By us: we may suspend or terminate your account with 30-day notice in cases of: (a) non-payment after 7-day grace; (b) material breach of these Terms; (c) behavior that endangers the platform or other users.
In cases of serious violations (fraud, abuse, illegal use), suspension may be immediate without prior notice.
Before cancellation, you have the right to export your data via /manager/settings-pages/data-export. After the 30-day grace, anonymization is irreversible.
These Terms are interpreted and governed by the law of the Republic of Albania, regardless of conflict of laws principles.
Exclusive jurisdiction for any dispute arising from these Terms belongs to the competent courts of Tirana, Albania.
Before pursuing any judicial procedure, the parties commit to resolving disputes through good-faith negotiations for at least 30 days. Mediation is encouraged as an alternative before court.
If any provision of these Terms is deemed invalid or unenforceable, the remaining part remains fully effective.